FREQUENTLY ASKED QUESTIONS
Due to the lighting effects, the colors presented on our website might be slightly clearer than the real item.
You can access, view & download your sales receipt from withing your account dashboard – purchases. We also attach the receipt with the email you receive after you order on our store.
To return an item, please refer to our returns policy page to see if your item is eligible to be returned.
Please make sure to read en entirety of our policy to understand how the return process works.
As soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that you will be able to track your order in “Track my order page” by clicking the tracking link in your shipping confirmation email. Please allow up to 48 hours for tracking to activate.
PAYMENT INFORMATION?
We accept Visa, Mastercard, or American Express credit, as well as PayPal. You can set up automated billing. If you want to set up invoicing for larger transaction amounts, please contact info@palaisfilali.com
There are several reasons why your credit card may not be accepted. We suggest you try the following: Verify your credit card number and expiry date, confirm you are using your credit and not your debit card, and check that you haven’t exceeded your transaction limit. If, after exploring these possible causes, your card is still not accepted, either use an alternate card or contact your financial institution.
